Negotiation, Conflict Management & ADR for the World of Work is an essential skill and expertise in today’s business environment because it is what enables you to be effective and remain competitive at the individual and organizational levels.  They are essential tools for leadership and business success. Acquiring a skill in negotiation and conflict management is crucial to ensuring business viability as it helps you navigate the challenges of today’s dynamic business environment.  Negotiation and conflict management skills and expertise are therefore essential tools for business and management practitioners and the workforce.This course will prepare leaders, managers, and administrators to manage a wide variety of conflicts in their workplaces. Effective conflict management involves analyzing a conflict, understanding the dynamics between the parties, and determining the appropriate method(s) of conflict resolution. Through readings, discussions, and simulations students will develop an understanding and appreciation of conflict dynamics and the art and science of negotiation and conflict management. They will be introduced to the role that can be played by conflict resolution techniques such as mediation in the workplace. Moreover, the course will emphasize the theoretical, practical, reflective as well as the applied aspects of this course. 

The course is designed to equip participants with the requisite skills and tools in negotiation and conflict management needed to build confidence, effectively negotiate contracts, and to have that conversation that will minimize misunderstandings and promote understanding and harmony in the workplace. It will enhance participants’ communication skills, expose participants to the necessary skills needed to effectively engage in any form of negotiation, unearth participants’ negotiation potentials, and conflict management skills. The course will help enhance participant’s communication skills and build their confidence for successful business and personal negotiation.  

1. What is Negotiation?
2. Why do People Negotiate?
3. What do People Negotiate?
4. What are the Stages of Negotiation?
5. What is a Conflict? 
6. Conflict Analysis
7. Nature, Causes and Types Workplace Conflicts
8. Functional & Dysfunctional Conflicts
9. Resolving Workplace Conflicts Using ADR
10. What is Conflict Management? 
11. How do you Effectively Management Conflict?
12. What are the Benefits of Conflicts? 
13. What are the Benefits of Negotiation to Corporate Organizations, Businesses, Managers, Employers, and Employees? 
14. Why Negotiation is Important in Today’s Business Environment?
15. How does Negotiation Affect Leadership Decision-Making?
16. What is Contract Negotiation?
17. Mediation 
18. Arbitration
19. Contract Law
20. Labour Law