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Negotiation, Conflict Management & ADR
for the World of Work

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Program
Description

Negotiation, Conflict Management & ADR for the World of Work is an essential skill and expertise in today’s business environment because it is what enables you to be effective and remain competitive at the individual and organizational levels.
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Eligibility Criteria

  • Post-secondary (high school graduates) and tertiary level (freshman (level 100) through Senior (level 400) year students
  • Postgraduate students are more than qualified to enroll.
  • Working professionals with work experience (minimum 1 year), are also eligible to apply.

Meet our Faculty

Our Lecturers are made up of local and international experts
in industry and academia.

Dr. Peter Carlos Okantey

Founder & President, Palm University College

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Dr. Bernice Welbeck

Director, Administration & HR, FCIDA

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Mr. Aaron Amadu Baba, ESQ

ADR Practitioner

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Available Online. Don’t miss this opportunity!

It is a 6-months intensive program.

Program Content

The Program is structured to take participants through the art and skill of Negotiation, Conflict Management & ADR for the World of Work. The Program is structured in five modules as follows:

Introductory Module

a. Introduction to Leadership and Effective Leadership Practices For Business/ Organizational Success

b. Introduction to the Relevance of ADR to HR

Module One

a. Historical Review Of Negotiation And Collective Bargaining In Ghana: Background To Industrial Relations Practice In Ghana

b. Principled Negotiation: Negotiation Skills For Effective Leadership/Management Practice

c. Freedom Of Association And Collective Bargaining: Negotiation And Collective Bargaining Process

d. Negotiating Employer-Employee Disputes – The Grievance And Disciplinary Procedures

Module Two

a. Unearthing Underlying factor(s) of Conflict: Conflict Analysis

b. Conflict Resolution Using Negotiation as a Tool

Module Three

a. Arbitration

b. Mediation

c. Principles of Mediation

d. Roles and Functions in Mediation

o Negotiation.
o Mediation.
o Arbitration.

e. Benefits of Mediation

o Negotiation.
o Mediation.
o Arbitration.

f. Stages of Mediation

o Negotiation.
o Mediation.
o Arbitration.

g. Skills and Techniques of Mediators

o Negotiation.
o Mediation.
o Arbitration.

h. The ADR Process of Mediation and Arbitration

o Negotiation.
o Mediation.
o Arbitration.

Module Four

a. Labour Law

b. Contract Law

c. Ghana’s Labour Law And The New Workplace: Overview Of Labour Act, 2003 (Act 651)

b. General Conditions Of Employment: Managing Employment Contracts – Requirements Of The Law

This course tackles

main of pillars of negotiation

and conflict management

What are the Benefits of this Course?

Benefits of the Course

Amazing Partners & Sponsors

A High Quality hands-on Certification Program.
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Tuition Fees Schedule

  1. 1/3 before program starts.
  2. 1/3 in October.
  3. Final payment in January 2025 before role-play session.

Program Tuition Fees

Below are the fees for this Program
Admission Application Fee
GHC200
Admission Application FeeAdmission Application Fee
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Program Tuition Fee for Ghanaians
GHC6,000
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Access to Scheduled Online SessionsAccess to Scheduled Online Sessions
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Program Tuition Fee for Non-Ghanaians
$700
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Get in touch

Burning question or request? We endeavor to answer all inquiries within 24 hours on business days.


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Get registered and earn a Professional Certificate in Negotiation, Conflict Management & ADR for the World of Work
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